TripInStays
Cancellation & Refund Policy
Last updated: June 2026
This Cancellation & Refund Policy explains how cancellations and refunds work when you plan a stay through properties discovered on TripInStays. Please read it together with our Terms & Conditions.
1. Important: TripInStays Is Not the Booking Party
TripInStays connects guests with property owners. We do not process guest accommodation payments or issue stay refunds. Cancellation terms, refund amounts, and timelines are set by each property owner and must be confirmed by you in writing (SMS, WhatsApp, or email) before you pay any advance.
2. Before You Pay
When you unlock owner contact and discuss your dates, always confirm:
- Total price, taxes, and security deposit (if any).
- Payment schedule (advance %, balance due date).
- Cancellation window and refund percentage for each scenario.
- Check-in/check-out times and house rules.
- Force-majeure or weather-related policies.
Many owners on TripInStays follow industry-standard tiers similar to leading vacation rental platforms:
3. Typical Owner Cancellation Tiers (Indicative)
These are examples only. Your owner’s actual policy may differ — always verify directly.
| Timing | Common practice |
|---|---|
| More than 15 days before check-in | Full refund of advance paid to owner, minus payment gateway charges if applicable |
| 7–15 days before check-in | 50% refund of advance or credit for future dates (owner discretion) |
| Less than 7 days before check-in | No refund; date change subject to availability |
| No-show | No refund |
4. Guest-Initiated Cancellation
- Contact the owner immediately using the details shared after OTP verification.
- Request cancellation in writing with your booking reference, dates, and reason.
- Refunds, if any, are processed by the owner via the payment method originally used (UPI, bank transfer, etc.).
- TripInStays cannot compel an owner to refund or mediate financial disputes, but we may review complaints about misleading policies.
5. Owner-Initiated Cancellation
If an owner cancels after accepting your booking, they should offer a full refund of amounts paid to them or assist in finding a comparable alternative. Report repeated owner cancellations to support@tripinstays.com — we may suspend non-compliant listings.
6. Date Changes & Modifications
Date changes are subject to owner availability and may be treated as a cancellation plus new booking. Peak-season, long-weekend, and festival dates often have stricter policies.
7. Force Majeure
Events beyond reasonable control (natural disasters, government restrictions, curfews, epidemics) may warrant rescheduling or partial refunds. Owners and guests are encouraged to agree on fair outcomes; TripInStays may provide guidance but is not liable for losses arising from such events.
8. TripInStays Platform Fees
Guest contact unlock via OTP is currently free on the Platform. If we introduce paid guest features in future, refund eligibility for those fees will be stated at the time of purchase. Owner subscription fees (premium listing, featured placement) are generally non-refundable once the billing period has started, except where required by law or explicitly stated on the invoice.
9. Payment Gateway & Chargebacks
Disputes related to owner subscription payments processed through Razorpay, Stripe, PayU, PhonePe, or other gateways should first be raised with our support team. Fraudulent chargebacks may result in account suspension.
10. How to Raise a Concern
Email support@tripinstays.com with:
- Property name and enquiry date.
- Owner communication screenshots (redact sensitive data).
- Amount paid and payment proof.
- Description of the issue.
We will review within 5–7 business days and may contact the owner for their response. Our role is facilitative; we cannot guarantee outcomes in private guest–owner transactions.